This webpage provides Municipal-specific updates, service interruptions, and other useful links and information.
Contact your primary care provider or Telehealth Ontario at 1-866-797-0000 if you’re experiencing symptoms of the 2019 novel coronavirus.
- Enforcement of Provincial & Federal Orders
- Emergency Declaration
- If You or Family Become Short of Food
- Property Taxes
- Waste Transfer Sites
- Building and Planning Services
- Open-Air Fire Ban
- Playground Closure
- Social Distancing & Self Isolation
- Arriving from Outside Canada
- Peterborough Public Health
- Other Health Resources
- Business, Employer, Employee
- Mental Health Services/Resources
Enforcement of Provincial and Federal Orders
The Ontario Provincial Police (OPP) have the authority to uphold federal and provincial orders.
If you have concerns about an order violation, residents are encouraged to call the Ontario Provincial Police non-emergency line (1-888-310-1122). Do Not call 9-1-1 unless you need emergency service.
Please note, there may be some adjustment to all non-emergency services administered by the OPP.
The Municipality of Trent Lakes has declared a state of emergency effective, Tuesday March 24, 2020 at 10:00 a.m. due to the increasing impacts of the COVID-19 pandemic and the need for people to take necessary precautions.
- 2020 COVID Declaration of an Emergency
- Media Release 20-01 Trent Lakes -COVID
- Mayors Message 2020-04-02
Peterborough County and the City of Peterborough jointly declared a State of Emergency. For more information, visit www.ptbocounty.ca/COVID19.
The political leaders of Peterborough (Federal, Provincial and Municipal) have just issued an urgent public plea for everyone to maintain social distancing.
Effective Wednesday, March 18th the Trent Lakes Municipal Office was closed to the public, as recommended by public health officials.
Municipal business will continue as staff will remain available between the hours of 8:30 a.m. and 4:30 p.m., Monday to Friday, and can be reached by phone at 705-738-3800 or by email.
If you do not know the email of the individual you are trying to reach, please contact email@example.com. No in-person meetings will be permitted during this time. Please understand that it may take longer to reply to messages as staff handle increased phone and email inquiries. Details: http://www.trentlakes.ca/trent-lakes-municipal-office-closed-to-the-public/
Essential services will continue to operate as usual.
If You Find Yourself or Your Families Short of Food.
Community Care Buckhorn is offering free ready-made frozen Meals on Wheels to people needing meals.
They are also partnering with the Municipality of Trent Lakes and offering food vouchers from Foodland for people to come by the office to pick up or delivery to homes.
If you would like to help with that program they will be most appreciative of monetary donations.
Please contact Community Care Buckhorn at the contact information below to find out more about these programs. All is kept with the strictest of confidence of course.
- Unpaid property taxes will not incur interest/penalty on April 1st, 2020.
If you have any questions/concerns regarding your property taxes or payments please email them to firstname.lastname@example.org or call 705-738-3800.
MPAC Requests for Reconsideration (RfR)
MPAC has advised their assessment Request for Reconsideration (RfR) deadline is usually March 31 of the applicable taxation year. However, given the emergency declared by the Province of Ontario, pursuant to the Emergency Management and Civil Protection Act and regulations made thereunder, the RfR deadline for the 2020 taxation year will be 16 days after the emergency is lifted.
2020 Assessment Update Postponed
As part of the Ontario Government’s Economic and Fiscal Update on March 25, the Hon. Rod Phillips, Minister of Finance, announced the Province’s decision to postpone the 2020 Assessment Update. They have indicated that property assessments for the 2021 property tax year will continue to be based on the fully phased-in January 1, 2016 current values. This means your property assessment for the 2021 property tax year will be the same as the 2020 tax year, unless there have been changes to your property. More info.: https://www.mpac.ca/HowAssessmentWorks/2020AssessmentUpdate
Waste Transfer Sites
- Until further notice, the Transfer Stations will only be accepting Household Garbage and recycling.
- Attendants will not be handling cash.
- Residents are asked to show their Waste/Access Cards from the recommended 2 metres (6.5 ft) by showing them out their vehicle window.
- Sort your item properly. DO NOT put household garbage into the recycling bins.
- To ensure the safety of our communities, do not throw gloves/masks out your car windows, or drop on the ground, To prevent the spread of COVID-19 & ensure the safety of our communities, do not put facial tissues, medical masks/gloves/disinfecting wipes in your blue bin. Place in the garbage, wash your hands immediately.
Waste Items Suspended
- Clothing/Textile drop off suspended. Waste Transfer Stations are not accepting clothing or textiles. Diabetes Canada has temporarily suspended pick-up of ALL clothing and textile donations from donation bins, effective immediately. Do not drop items off or leave items outside of any area donation bins during this temporary suspension of services.https://declutter.diabetes.ca/
- Bottles and Cans Collection are currently not being accepted. The Beer Store has suspended their return of empty containers at all retail stores across the province have suspended. Residents are asked to temporarily store alcohol bottles/cans or dispose of them with their recycling until further notice. https://www.thebeerstore.ca/covid-19/
- Organics Drop-off program is suspended and the collection Moleks are closed.
- Leaf and Yard Drop-Off programs is suspended at all Waste Transfer Stations.
- Bulky plastics and media (DVD’s, VHS tapes, etc.) products have been cancelled. The County of Peterborough advises this could extend beyond COVID-19.
- Peterborough County Pido Road Hazardous Waste and Electronics Drop-off depots are closed until further notice. Residents are asked to safely store these items until service is restored.
- The Peterborough County/City Pido Road Landfill Site is closed to the general public until further notice with the exception noted below.
- County of Peterborough advises the Household Hazardous Waste and Electronic Waste Drop-off facility at 400 Pido Rd. will operate under revised public hours. Hours of operation will be Wednesday to Friday from 11 a.m. to 4 p.m., and Saturday from 10 a.m. to 4 p.m. All residents will be required to follow physical distancing requirements and are asked to remain in their vehicle until they receive direction from on-site staff.
Building and Planning Department
Effective Wednesday, April 1st, 2020, The Trent Lakes Building Department will be re-adjusting its level of service in response to the COVID-19 virus. The Building Department will resume building inspections and the issuance of building permits with the following guidelines to ensure the safety of the public and staff:
- The Building Official will contact the requestor and inquire if there are any symptoms or
- precursors that are found in symptomatic/asymptomatic persons;
- Site should be empty for 3 hours prior to Building Official / Inspector arrival;
- No occupancy (or passing through an existing house) and/or final inspections shall be performed at this time;
- Communication will be conducted via phone, email or posting of inspection report; and
- Upon arrival at the site, it will be at the discretion of the Building Official / Inspector to proceed with the inspection;
Building permit issuance:
- Electronic and paper copy building permits are being accepted and can be submitted
through the drop box at the front door;
- All items left in the drop box will be received 5 days after they have been deposited;
- Payment can be made via cheque through a drop box at the front door or by mail. For
alternate electronic payment options, please contact Municipal staff;
- Pick up will be arranged either at the Municipal Office or by mail.
The Building Department will be monitoring and returning phone messages and emails during this time. Please contact the Building Department at 705-738-3800 ext. 233 or email@example.com for more information and inquiries.
Open-Air Fire Ban
In support of the Ministry of Natural Resources and Forestry (MNRF) implementing a Restricted Fire Zone Declaration across the entire province, where these zones are applicable, the Townships of Douro-Dummer, Havelock-Belmont-Methuen, North Kawartha and Trent Lakes have also implemented an open-air burning ban effective April 3rd at 1900 hours (7:00 p.m.) A total open-air burning ban will be in effect.
The MNRF has declared these restrictions due to impacts related to COVID-19. These measures will reduce the number of preventable human-caused wildfires therefore minimizing necessary contact among their staff and between staff and the public, while ensuring that emergency response capacity is maintained.
The Forest Fire Prevention Act (FFPA) allows municipalities to pass by-laws pertaining to open-air burning. All of the municipalities mentioned above have such by-laws and the most restrictive rules from FFPA or local municipalities would apply.
All open-air burning permits are suspended during this time and no campfires are allowed, with the exception of organized campgrounds that meet certain requirements. When organized campgrounds are re-opened and looking for exemptions, please contact your local municipality.
We thank you for your cooperation and support, we will all get through this together if we all do our part.
Trent Lakes Fire Chief
At the recommendation of Peterborough Public Health, the Cavendish Playground is closed.
- COVID-19 can live longer on playground items
- cleaning & sanitization practices of outdoor play equipment is limited.
- young children may not be keep their hands away from faces during play
Municipal parklands remain open, exercise social distance of 2 meters at all times, including keeping pets distanced.
Social Distancing and Self-Isolation
What Does Social Distancing Mean?
- Stay home. Stay in touch with friends and family members through phone calls or video chats, try a new hobby or activity, check online for instructional videos.
- No visitors or visiting. Socialize and check in on others who may need help by phone or computer.
- Take precautions on essential trips. Sanitize or wash your hands when entering and exiting buildings. Avoid lineups and crowded areas.
- Always leave lots of space between you and others. Maintain 2 metres (6 feet) social distance from others.
- It is still safe to go outside. Whenever possible, spend time outside on your own property. If you take a walk or walk your dog, maintain social distance while outside. When you return home, clean your hands for at least 20 seconds with soap and water, or an alcohol-based hand sanitizer if not visibly dirty.
More information on social distancing are available on the Peterborough Public Health Novel Coronavirus COVID-19 webpage
What Does Self-Isolation Mean?
- Stay home.
- Don’t have visitors or visit others.
- Make alternate arrangements for children or vulnerable family members.
- Know what to do if you develop symptoms.
- Look after your mental well-being.
- Maintain proper infection prevention practices.
Arriving Home from Outside Canada
Mandatory self-isolation begins the moment you arrive in Canada by any means of transportation.
How to Self-Isolate information sheets are available on the Peterborough Public Health Novel Coronavirus COVID-19 webpage
- Self-isolate for 14 days and monitor health.
- Don’t stop for groceries by entering a store.
- Don’t run errands where you will encounter the public.
- Have needed items delivered or dropped off on your doorstep.
- Don’t visit or have visitors. Maintain contact by other methods such as phone or internet.
- Make alternate arrangements for vulnerable members of your family who did not travel but reside with you. These include reducing time in shared spaces, clean and disinfect shared areas every time you use them, if possible, use a separate bathroom from others in the home.
All individuals who return from any travel outside of Canada are to self-isolate for 14 days and to monitor for symptoms of COVID-19. This advisory is being put in place in order to reduce potential exposure to the community if an individual develops COVID-19 illness.
Rely on friends and family to pick up groceries, prescriptions, and other supplies, or use delivery services for these items. Be sure to instruct delivery drivers to leave items on your doorstep for you to collect.
Individuals who develop mild or moderate symptoms after travelling are asked to call their health care provider for advice regarding next steps. Individuals having difficulty breathing or experiencing other severe symptoms, call 911 immediately and inform them of recent travel history.
Peterborough Public Health
Peterborough Public Health is actively monitoring the Novel Coronavirus (COVID-19) and collaborating with local hospitals, primary care, emergency services, the Ministry of Health, provincial and national colleagues.
For further information and resources about COVID-19, please visit www.peterboroughpublichealth.ca.
Other Health Resources
Business, Employer, Employee Resources
Peterborough and Kawartha Economic Development (PKED) has a COVID-19 information page on their website. The are working in collaboration with leaders from the PKED, Chamber of Commerce, Community Futures Peterborough, Downtown Business Improvement Association (Peterborough), and Innovation Cluster (#TeamPTBO) to identify how the impact of COVID-19 will affect the local business community.
Stop the Spread Business Information Line:
Businesses who have questions about closures can call the provincial Stop the Spread Business Information Line at 1-888-444-3659. Help is available from Monday to Sunday, from 8:30 a.m to 5:00 p.m.
- Provincial Toll-Free Support Line
- Canada’s COVID-19 Economic Response Plan
- Ontario’s Action Plan: Responding to COVID‑19
Mental Health Services/Resources
Agilec has created a list of available mental health services/resources. If you, or someone you care about, are feeling overwhelmed with emotions like sadness, depression, or anxiety due to the COVID-19 Pandemic, please access the organizations/resources on the Agilec list.
ConnexOntario for Adults:
Bounce Back for 15+:
Kids Help Phone
Post Secondary Students:
or text GOOD2TALKON to 68686